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Last Updated: March 6th, 2026

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Introduction

This Refund Policy outlines the terms and conditions governing refunds for services provided by Syncara Host. This policy is designed to be fully compliant with Indonesian Law and the General Data Protection Regulation (GDPR) for EU citizens.

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Interpretation and Definitions

  • “Refund Credit” refers to the non-transferable, non-withdrawable monetary value issued to your Syncara Host account wallet following an approved refund.
  • “Account Wallet” refers to the internal credit system within your Syncara Host account.
  • “Active Days” refers to the number of days remaining in your current paid Subscription Term.

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General Refund Principle

Syncara Host operates on a “Fair Usage Refund” principle. You are entitled to request a refund for your active subscription at any time. The refund amount will be calculated based on the proportional value of the unused Active Days of your service.

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Refund Calculation

The refundable amount is calculated using the following formula:
Refundable Amount = (Total Amount Paid for Current Term) × (Active Days Remaining / Total Days in Paid Term)

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Non-Refundable Items

The following items are not eligible for a refund under any circumstances:
  • Domain Name Registration/Renewal/Transfer Fees
  • SSL Certificate Fees
  • Licensed Software Add-ons
  • Setup/Activation Fees
  • Dedicated IP Address Fees
  • Services labeled as “Non-Refundable” at purchase

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Form of Refund: Account Wallet Credit

All approved refunds will be issued exclusively as “Refund Credit” to your Syncara Host Account Wallet. This credit is:
PropertyDetail
Non-WithdrawableCannot be transferred to any bank account or payment gateway
Non-TransferableCannot be transferred to another user account
No Cash ValueCannot be redeemed for cash
No ExpiryWill remain in your Account Wallet until fully utilized

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Refund Eligibility Exceptions

Refund requests will be denied if:
  • Your account has been suspended/terminated due to Terms of Use violation.
  • The original payment is charged back or found fraudulent.
  • We determine abuse of the refund policy.

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Refund Request Process

To request a refund, please follow these steps:
1

Submit Request

Submit your request via the “Request Refund” option in the client area or email support@syncara.host.
2

Validation

Our billing team will validate your request (up to 5 business days).
3

Service Termination

Upon approval, your service will be terminated and all associated data will be deleted.
4

Credit Issued

Refund Credit will be deposited to your Account Wallet.
This policy complies with:
  • Law No. 8 of 1999 on Consumer Protection
  • Government Regulation No. 71 of 2019 on Electronic Systems and Transactions
  • GDPR for EU users
Any disputes shall be settled in the competent courts of South Jakarta, Indonesia.

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Changes to the Policy

We may amend this policy from time to time. It is your responsibility to check for changes and make sure that you are up to date. We may send an email notice when major changes occur.