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Last Updated: March 6th, 2026

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Introduction

This Fair Use Policy (“AUP”) is an integral part of the Syncara Host Terms of Service. It outlines the acceptable use of our services and the activities that are strictly prohibited. By using our services, you agree to comply with this policy at all times.

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General Principles

You agree to use the Service only for lawful purposes and in accordance with these Terms, Indonesian law, and the law of your residence. Any activity that violates applicable laws, infringes on the rights of others, or disrupts the integrity of our infrastructure is strictly prohibited.

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Prohibited Activities

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Illegal Content and Software

The following activities are explicitly prohibited and constitute material breaches of this agreement:
  • Hosting, distributing, or linking to pirated software, warez, crack sites, or nulled scripts (e.g., nulled WordPress themes/plugins, cracked applications).
  • Hosting or distributing content that infringes any copyright, trademark, patent, trade secret, or other proprietary right of any party.
  • Hosting or engaging in activities related to malware, viruses, phishing, spamming, denial-of-service attacks, or any activity intended to disrupt, damage, or gain unauthorized access to any system, server, or network.
  • Hosting content that is unlawful, defamatory, threatening, obscene, harassing, or promotes violence or discrimination.
  • Hosting any content or engaging in any activity that violates Indonesian law, including but not limited to laws on online gambling, pornography, blasphemy, and online fraud.

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Zero-Tolerance Policy on Pirated/Illegal Software

The use, installation, distribution, or storage of any illegal, pirated, nulled, or cracked software, themes, plugins, scripts, or applications (“Illegal Software”) on our servers is strictly prohibited. This includes but is not limited to any commercial software, CMS plugins (e.g., WordPress, Joomla), or themes for which you do not possess a valid, legal license.
We actively reserve the right, but not the obligation, to monitor and scan our systems for signatures and patterns commonly associated with Illegal Software. You are solely responsible for ensuring all software and content on your account is properly licensed.

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Resource Abuse

The following resource-related activities are also prohibited:
  • Running processes that consume excessive CPU, memory, or disk I/O that negatively impact other users on shared infrastructure.
  • Cryptocurrency mining or similar resource-intensive activities without prior written approval.
  • Using the service as a file storage/sharing platform unrelated to web hosting.
  • Running open proxies, TOR exit nodes, or anonymizing services without prior approval.

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Enforcement Actions

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Right to Inspect and Investigate

We have the unilateral right to inspect, investigate, and audit your use of the Service to ensure compliance with this policy, Indonesian law, and GDPR. This may include automated scans, manual review of public-facing content, or investigation in response to a legitimate complaint.

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Immediate Suspension and Termination

Upon detection or reasonable suspicion of any violation, we reserve the right to take immediate action, at our sole discretion, without prior notice. Such actions include:
  • Immediate and permanent suspension of your Service.
  • Immediate and permanent termination of your Account.
  • Immediate removal and/or deletion of all Content associated with your Account.
  • Blocking of access to the Service and our systems.

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No Refund for Violations

Any suspension or termination due to a violation of this Fair Use Policy shall be effected without any right to a refund, reimbursement, credit, or compensation of any kind. All fees paid are hereby declared forfeited in their entirety as liquidated damages.

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Your Responsibilities

You are solely and absolutely responsible for:
  • All Content stored on, transmitted from, or linked to your Account.
  • Obtaining and maintaining valid licenses for all software, themes, plugins, and scripts installed on your hosting account.
  • Complying with all applicable laws, including Indonesian law, GDPR (if applicable), and the laws of your jurisdiction.
  • Maintaining the security of your Account credentials and preventing unauthorized access.
  • Regular backups of your Content. We are not a backup service and are not liable for data loss.

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Reporting Violations

To report a violation of this Fair Use Policy (e.g., copyright infringement, illegal content) or for official legal requests, please contact support@syncara.host. We will respond to legally valid requests in accordance with Indonesian procedural law and applicable international norms.

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Changes to the Policy

We may amend this policy from time to time. It is your responsibility to check for changes and make sure that you are up to date. We may send an email notice when major changes occur.